Terms of service

1. 🤝 Introduction and Your Agreement

 

  • Who We Are: "Swanky Malone," "we," "us," and "our" refer to the company that operates this website and online store.

  • Our Service: We offer you a curated shopping experience (the "Services"). Our online store is powered by Shopify.

  • Your Agreement: Please read these terms and our Privacy Policy carefully. By using our services, you agree to be bound by them. If you don't agree, please do not use our site.

 

2. 👤 Your Account and Access

 

  • Minimum Age: By agreeing to these terms, you confirm you are at least 18 years old or the age of majority in your area. If you are under this age, you must have a parent or guardian's permission to use the Services.

  • Accuracy: You must provide information that is correct, current, and complete when you shop with us (like your email, shipping, and payment details).

  • Security: You are responsible for keeping your account details and password safe.

 

3. 🎨 Our Products

 

  • Product Appearance: We try our best to show our products accurately, but the actual colours and appearance may look different on your screen due to your device settings. We can't guarantee your device will show the colours perfectly.

  • Changes: We can change product descriptions and prices at any time without notice. We can also stop selling any product at any time.

  • Quality: We do not promise that the products you buy will exactly match your expectations, but we will always meet our legal obligations regarding quality.

  • For Personal Use: All purchases must be for your own personal or household use, not for commercial resale.

 

4. 🛒 Orders, Prices, and Payment

 

  • Placing an Order: When you place an order, you are making an offer to buy. An order is not confirmed until we accept it and have processed your payment.

  • Acceptance: We can choose to accept or decline any order for any reason. If we decline or change your order, we will try to let you know via the contact details you provided.

  • Cancellations: Please check your order carefully before submitting it. We may not be able to cancel it once accepted.

  • Returns: Returns and exchanges are governed solely by our Refund Policy.

  • Pricing: Prices can change without notice. The price you pay is the one in effect when you place your order. Prices usually do not include delivery costs, which will be added at checkout.

  • Billing: You agree to provide us with accurate payment and account details and to promptly update them if they change. By providing payment details, you confirm that you are authorised to use that payment method.

 

5. 🚚 Shipping and Delivery

 

  • Estimates Only: All delivery times are estimates and are not guaranteed.

  • Our Responsibility: We are not responsible for delays caused by the courier, customs, or events outside of our control.

  • Risk: The risk of loss or damage to the goods passes to you once we hand the items over to the delivery carrier.

 

6. 🔗 Third-Party Links & Tools (Shopify and Others)

 

  • Shopify's Role: Our store is hosted by Shopify. While they provide the platform, your purchase is made directly with Swanky Malone. Shopify is not responsible for the products you buy from us.

  • External Links: Our site may include links to third-party websites or services. We are not responsible for the content or safety of these external sites. Use them at your own risk.

  • Third-Party Tools: If we offer you optional tools from other companies (like measurement or analytics tools), we provide them "as is" without warranty. Your use of these is at your own risk.

 

7. 📝 Your Feedback and Reviews

 

  • Giving Feedback: If you send us ideas, suggestions, reviews, or any other content ("Feedback"), you are giving us a perpetual, worldwide, royalty-free license to use it in any way we choose (including for promotion, improvement, etc.) without paying you or keeping it confidential.

  • Content Rules: Your Feedback must be accurate, must not violate anyone else's rights (like copyright or privacy), and must not contain anything illegal, offensive, or harmful (like viruses).

 

8. ❌ Prohibited Uses

 

You must only use our Services for lawful purposes. You cannot use our site:

  • For any illegal or malicious purpose.

  • To violate any UK or international laws.

  • To infringe on anyone's intellectual property rights (including ours).

  • To harass, abuse, or harm others.

  • To upload viruses or other malicious code.

  • To spam, phish, or collect others' personal information.

We can stop or terminate your access immediately if we believe you have violated these rules.

 

9. ⚖️ Important Legal Bits (Disclaimer & Liability)

 

  • "As Is" Service: Our Services and all products are provided "as is" and "as available," without any guarantees or warranties, except as required by UK law. We do not guarantee that your use of the service will be uninterrupted or error-free.

  • UK Consumer Rights: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or for any matter for which it would be illegal for us to exclude or attempt to exclude our liability (this includes your statutory rights under UK consumer law).

  • Limitation of Liability: To the maximum extent permitted by UK law, Swanky Malone, Shopify, and our partners will not be liable for any indirect, incidental, punitive, special, or consequential damages (such as lost profits or lost data) arising from your use of the service or products.

 

10. 🛡️ Protecting Us (Indemnity)

 

You agree to protect ("indemnify") Swanky Malone, Shopify, and our partners from any claims, damages, or liabilities (including legal fees) made by a third party because you violated these Terms of Service, broke the law, or misused our Services.

 

11. 📜 General Information

 

  • Governing Law: These Terms will be governed by and interpreted in accordance with the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  • Severability: If any part of these terms is found to be illegal or unenforceable, the remaining terms will still apply.

  • Changes: We can update these terms at any time by posting the changes here. It is your responsibility to check this page for updates. Your continued use of the site means you accept the changes.

 

12. 📧 Contact Us

 

If you have any questions about these Terms of Service, please contact us at:

Trading Name: Swanky Malone Email: downtown@swankymalone.co.uk Phone: 0151 223 0220 Address: Swanky Malone, Jamaica Street, Liverpool L1 0AF